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Implementations · UK remote · Fully Remote

Head of Implementations

Head of Implementations

The Role

We’re looking for an exceptional delivery leader to scale the next generation of our Implementation function. This is a strategic leadership position responsible for performance, people, process, and scalability across a multi-product implementation portfolio.

You’ll inherit strong team leads and processes, your role is to elevate the people, create clarity, accountability, predictable KPIs, and a delivery model that scales without dependency on individuals.

Key Responsibilities

Delivery Performance & Operational Ownership

  • Full accountability for implementation performance across all product lines

  • Own timeline predictability and delivery quality

  • Enhance and embed KPI frameworks across all delivery teams

  • Lead capacity modelling and forward planning

  • Create consistent reporting rhythms for executive visibility

Direct line management of Team Leads

  • Develop leaders who operate autonomously and confidently

  • Build succession pathways

  • Responsible for team OKRs that are outcome-focused, measurable, and aligned to company strategy

Process & Systems Architecture

  • Own and evolve the Implementation process

  • Design scalable onboarding frameworks for new products

  • Support the standardisation of delivery methodology across product streams

Cross-Functional Leadership

  • Partner with Sales to refine handover quality and expectation setting

  • Collaborate with Support to develop seamless transition into BAU

  • Feed implementation insight back into Product for roadmap influence

  • Represent Implementations in senior leadership discussions

Strategic Scaling & Investment Readiness

  • Grow a structure capable of supporting significant growth

  • Build middle management capability

Skills, Experience & Attributes

Essentials:

  • Experience leading multi-team implementation or delivery functions in SaaS

  • Proven track record of building leaders

  • Strong operational design and KPI framework development

  • Experience designing delivery processes for new product launches

  • Clear communicator

Valuable:

  • Experience in education technology or B2B SaaS

  • Familiarity with Monday.com or similar delivery management platforms

  • Background in building functions through high-growth or investment stages

  • Experience collaborating with Product, Sales, and Support at a strategic level

  • Business Skills – Large implementations, finance system, budgeting etc

Department
Implementations
Locations
UK remote
Remote status
Fully Remote
Implementations · UK remote · Fully Remote

Head of Implementations

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